Refund policy
We want you and your dog to love your purchase. If for any reason you're not satisfied, we're here to help.
1. Change of Mind
If you change your mind about your purchase, you have the right to return your item within 14 days of receiving it, in line with EU consumer law.
To be eligible for a return:
- The item must be unused and in its original condition
- It must be returned in the original packaging
- You must notify us by email within 7 days of receiving your order
2. How to Return an Item
- Email us at hello@situpsafe.com with your order number and reason for return.
- We’ll provide return instructions and the return address.
- You’ll be responsible for the cost of return shipping unless the item is faulty or incorrect.
3. Faulty or Incorrect Items
If your item is faulty, or not what you ordered, please let us know within 7 days of receiving it. We'll arrange a replacement or refund and cover the cost of return shipping.
4. Refunds
Once we receive and inspect your returned item, we’ll notify you by email. If approved, your refund will be processed within 5–10 working days to your original payment method.
5. Non-Returnable Items
Unfortunately, we cannot accept returns on:
- Items that have been damaged after delivery
- Products returned outside the 14-day window without prior agreement
Questions?
If you’re unsure about anything, we’re happy to help. Just drop us a line at hello@situpsafe.com.